Technical support
Technical help from someone who actually knows your site
You want to move a button, add a new user or understand why something works differently than you expected. Not a project, not an outage, just a question. That's what technical support is for.
You don't get a ticket number or a different helpdesk person each time. You have one fixed contact who does the work, and a written answer within one working day. That goes for existing clients, and also if someone else built your site or app.
Who is this for?
- You have a question about your website or app, and nobody to ask.
- Your developer has stopped, or is slow to respond to small requests.
- You want small changes done without them turning into a big project.
- Your team is stuck in a system and needs an explanation.
What we help with
Answering questions
How does this work, why does it do that, can it be done differently? You get a clear answer in writing.
Small changes
A piece of text, a button, a field in a form or an extra link in your menu.
Users and access
Adding a new employee, removing an old account or changing permissions.
Explaining to your team
Short written instructions, so your people can carry on by themselves.
Thinking along
Want something bigger? We look at what it would take and give you a fixed price first.
Taking over from someone else
We work out how your site or app is put together, so you have someone who understands it again.
What you get out of it
One fixed contact
You don't have to explain your situation from scratch every time.
Everything in writing
Every question and answer can be looked up again, even months later.
No surprises
If a change costs something, you hear how much first. We only do it once you agree.
What it costs
For every change you hear the cost up front, and we only start once you agree. Want small text changes handled every month as standard? Then take a look at website maintenance, for a fixed monthly fee.
Support is for questions and small changes, not emergencies. Has your site or app stopped working altogether? Report an outage: you get an answer within 12 hours, including evenings and weekends. New features get their own quote.
How it works
Step 1
Ask
Through the form, in your own words. A screenshot helps.
Step 2
Answer
Within one working day, in writing. If work is needed, the price is included.
Step 3
Approval
You say yes, and we get to work. Without your yes, nothing happens.
Step 4
Done
You hear what we did. Everything stays on record.
Frequently asked questions
- I'm not a client yet. Can I still ask a question?
- Yes. Support is also there for new clients. If someone else built your site or app, we first look at how it's put together. If we can't help properly, we'll tell you honestly.
- Can I call you?
- We almost always work in writing. That way every agreement can be looked up, and nothing gets lost.
- What's the difference with an outage?
- In an outage something has stopped working and it's urgent. Then you report an outage and get an answer within 12 hours. Support is for everything that isn't on fire: questions, explanations and small changes.
- What if it turns out to be a bigger job?
- Then you hear that straight away. You get a quote with a fixed price and a fixed date, and we only start once you agree.
Got a question or a small change? Describe it in the form and you'll have an answer within one working day.